Frequently Asked Questions
Everything you need to know about your Thistle and Spire order.
How do I determine my correct size?
We recommend referring to our comprehensive Size Guide located on each product page. Our designs range from XS to XL, with specific cup-sizing for our structured bodysuits and bras to ensure a perfect, supportive fit.
What is your return and exchange policy?
We accept returns and exchanges on unworn items with original tags and hygienic liners intact within 30 days of delivery. Please note that for safety reasons, items missing the hygienic seal cannot be returned.
How should I care for my delicate lingerie?
To preserve the intricate embroidery and fine mesh of your pieces, we strictly recommend hand washing in cold water with a gentle detergent and laying flat to dry. Avoid machine washing or tumble drying.
Do you offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location. Please be aware that international orders may be subject to local customs duties.
Can I modify or cancel my order after it has been placed?
Our team works quickly to fulfill orders, so we have a very limited window for changes. Please contact our support team within one hour of placement, and we will do our best to accommodate your request.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Shop Pay. We also offer flexible payment options through Afterpay for customers looking to split their purchase into installments.